Privacy

At Virgin Media Pioneers, we look after your details carefully. We adhere strictly to the requirements of the UK Data Protection Act 1998.

 

This policy describes how we collect, use and look after the information you provide us with when you use our online services and when we provide you with our products and services.

 

Please take a moment to read our Privacy Policy so you know what choices you have about the information we may ask you for. This policy may change occasionally so it’s a good idea to come back and read through it again, from time to time.

 

Information we collect

 

This is what we normally collect about you to help us provide you with our services, and improve them even more, where we can:

 

• Name, address, email and business details
• Information on how you use our website to help us develop and improve our website, including details of your domain name and Internet Protocol (IP) address, operating system, browser version, cookie details, how long you stayed on a page, the route you took to navigate through the pages and the website that you visited prior to accessing our site.
• Other data, from time to time, to help us provide you with improved products and services, for example now and again we might ask you to fill in a questionnaire, just so you can let us know how we’re doing.

 

Using your information

 

Collecting this information helps us better understand what you need from us. We use it to offer you a service that we think will suit you down to the ground and attempt to improve your experience with us. The main uses of your data are:

 

• To help provide your services.
• To provide access to privileged areas of the website.
• To administer contests and competitions and personalise your visit to our site.
• To enable us to review, develop and improve the products, services and special offers online.
• To occasionally carry out market research.
• To send you details of products, services, special offers and rewards that we think will be of interest to you. However, we hate junk mail as much as you do so it’s up to you to decide whether or not you want to receive this information.

 

When you use Virgin Media Pioneers’ products and services, you agree to Virgin Media Pioneers’ User Agreement. Our User Agreement sets out the purposes for which Virgin Media Pioneers may use your personal information, and to whom it may be disclosed. Please refer to our User Agreement for full details.

 

Disclosing your information

 

Here’s when we may provide information about you:

 

• To members of the Virgin Media Pioneers team to deal with any accounts, products and services provided to you by Virgin Media Pioneers or our partner companies now or in the future.
• With your agreement, to other companies (e.g. Virgin Media Pioneers, Virgin Media Limited), whose products and services may be of interest to you.

We may use aggregate information and statistics for the purposes of monitoring website usage in order to help us develop the website and our service and may provide such aggregate information to third parties for example content partners and advertisers. These statistics will not include information that can be used to identify any individual for example, ’10,000 people clicked on an advertisement yesterday’.

 

We will not pass on your personal information to third parties except in accordance with this policy and our User Agreement or where we are required by law to disclose that information.

 

Protecting your information

 

Although we make every effort to create a secure environment for your personal information, Virgin Media Pioneers cannot guarantee the safety of any personal information you transmit to Virgin Media Pioneers online.

 

We will not ask you for your Virgin Media Pioneers identification and authentication passwords in an unsolicited phone call or unsolicited email. You are responsible for keeping your password secure and you should not disclose them to anyone (unless you wish to authorise them to access your account).

 

Marketing products and services

 

We may, subject to your consent, use your personal information to contact you with information about special offers and rewards which we think may interest you from Virgin Media. Additionally, we may, subject to your consent, disclose your personal information to Virgin companies so that they can contact you with information about their products and services. But don’t worry, your details won’t be shared with companies outside the Virgin group for marketing purposes without your consent.

 

If you have given us the consent referred to above, then from time to time, we may contact you by mail, telephone, email, other electronic messaging services (such as text, voice, sound or image messages including using automated calling systems) or fax with information about Virgin Media’s products and services (including discounts and special offers).

 

However if you no longer wish to receive such information from Virgin Media, please let us know by writing to Virgin Media Pioneers, 1st Floor, 90 Long Acre, Covent Garden, London WC2E 9RL. Remember that if you say you do not wish to receive any promotional material from us, this will preclude you from receiving any of our special offers or promotions which may be of interest to you and we will not share your information with other Virgin companies for them to market to you. You can opt-out of receiving marketing information from other Virgin companies at any time by contacting them directly.

 

Cookies

 

Cookies are small pieces of information stored by your internet browser on to your computer’s hard drive. Like most website providers, Virgin Media Pioneers uses cookies to enable us to make a link between you and the information you have provided to our website and therefore provide you with personalised content so that we can give you a better experience when you return.

 

Most web browsers automatically accept cookies, although you can choose not to. To ensure you get the best from our websites, we advise that users keep cookies active on their machine whilst visiting our website. You can manually disable and enable cookies on your PC. The process will depend on your browser and is usually part of your ‘Security Settings’. However, if you disable cookies from your browser you may experience problems using certain areas of the site.

 

For further information about managing and disabling cookies, you can refer to your browser’s help section or user guide. Alternatively, the Interactive Advertising Bureau has produced a series of web pages (see www.allaboutcookies.org) which explain to users how cookies work and can be managed.

 

Links from this site to other sites

 

Please be aware that our site may provide access to other web sites by linking to them. We are not responsible for the data policies (including data protection and cookies), content or security of these linked web sites.

 

Contact us

 

If you have any comments or queries concerning the website, please contact us.

 

If you have any questions or concerns about our use of your personal information you should write to the Virgin Media Pioneers Team at the address below.